Refund & Return Policy

For a Course you purchase for yourself, you may request a full refund if both of the following are true:

• You request the refund within 14 days of your purchase, and
• You have completed no more than 30% of the Course content at the time of your request.

This gives you time to genuinely try the Course while keeping the offer fair. If you meet both conditions, we will refund your purchase in full.

Because Courses are digital, downloadable, and delivered instantly, refunds are not available when:

• More than 14 days have passed since your purchase
• You have completed more than 30% of the Course, downloaded a certificate or any bundled e-book, printed or exported Course materials, or otherwise substantially consumed the content
• The purchase was made using a promotional credit, gift, or free entitlement (no payment was taken)
• Your access has been suspended or terminated for a breach of our Terms of Service, including sharing, copying, redistributing, or reselling any Course content
• We reasonably determine the refund request is fraudulent or abusive (for example, repeated buy-and-refund activity, or requesting a refund after downloading the materials you intended to keep)

Downloaded content, such as e-books and other files, is licensed for your personal use and cannot be “returned.” Once you download it, you keep it, so downloading it counts as consuming that part of the Course.

Payment disputes and chargebacks. If you believe you are entitled to a refund, please contact us first so we can help. Opening a chargeback or payment dispute with your bank without contacting us may be treated as a breach of these terms. Where a dispute is raised for a purchase that was delivered and accessed, we reserve the right to provide our payment provider with records of your account activity and Course usage in order to contest it, and to suspend the related account.

For team and business plans purchased on a per-seat basis:

• You may request a refund for unassigned seats within 14 days of purchase
• A seat that has been assigned to an employee and used to access a Course is treated like an individual purchase (subject to the 30% threshold in Section 1)
• Larger or custom enterprise agreements are governed by the specific terms of that agreement

For any team refund or billing question, contact business@lsany.ae.

To request a refund, contact us at admin@lsany.ae (or through the in-course support page if you have an account) and include:

• The email address used for your purchase
• The Course or plan you purchased
• A brief reason for your request (optional, but it helps us improve)

We aim to respond to refund requests within 3 business days.

Approved refunds are issued to your original payment method through our payment provider. Once approved:

• A refund is made only to the same payment method used for the original purchase
• A refund can never exceed the original amount you paid
• Refunds are typically processed within 5 to 10 business days, depending on your bank or card issuer
• Refunds are made in the original currency of your purchase (AED)
• When a refund is issued, the related Course access (or seat) is removed from the account

This policy is offered in addition to, and does not limit, any rights you may have under applicable consumer protection law in the United Arab Emirates or your country of residence. Nothing in this policy affects those statutory rights.

Questions about refunds or billing? We are happy to help.