Privacy Policy

Information you provide directly:

• Account information (email address, display name)
• Purchase information you enter at checkout, such as your name and email for billing and receipts
• Email addresses submitted for free resources, waitlists, and marketing updates
• Marketing-consent records, including the wording and version shown to you and the date and time you opted in
• Messages you send us for support or enquiries

Information created as you use the Courses:

• Learning progress, lesson completions, and scores
• Audio recordings you submit for pronunciation practice (processed to score your pronunciation)
• Your purchases and course entitlements

Information collected automatically:

• Device and browser information
• Site usage and performance analytics (pages viewed, session duration)
• IP address (for security, fraud prevention, and evidencing online marketing consent)

We do not collect or store your full payment card details. Card data is entered on and handled by our third-party payment provider (see “Payments” below).

We use the information we collect to:

• Process your purchase, grant course access, and send receipts
• Provide, maintain, and improve the Courses
• Personalize your learning experience and track your progress
• Process audio for pronunciation scoring and power AI practice features
• Respond to your enquiries and support requests
• Provide resources you claim and, where you explicitly opt in, send Lsany product updates, offers, and other marketing emails
• Analyze usage to improve our courses and site
• Detect and prevent fraud or abuse

We send marketing emails only after you actively submit an email form whose button and nearby wording clearly state that the action signs you up for Lsany marketing. Where a free resource is offered, a separate non-marketing download option remains available. We keep a record of the opt-in, including your email address, the consent wording and version, date and time, IP address, browser information, and signup source, so we can demonstrate when and how consent was given.

Marketing emails identify Lsany and include a free unsubscribe link. You may withdraw your consent at any time by using that link or emailing info@lsany.ae. Withdrawing consent does not affect processing that occurred before withdrawal, and we will stop using your email for future marketing.

Card payments for the Courses are processed by a third-party payment provider. When you pay, your card details are collected and processed directly by that provider on its secure, PCI-compliant systems. We receive confirmation of your payment and a transaction reference, but we do not receive or store your full card number.

Our payment provider acts as a data controller with regard to your payment instrument information and processes it under its own privacy policy.

We do not sell, trade, or rent your personal information. We share information only with service providers who help us run the Courses, each bound to protect your data and use it only for the services they provide to us:

• Payment provider: secure card payment processing
• Cloud database & authentication provider: secure account and data storage
• Hosting & infrastructure provider: website hosting, delivery, analytics, and performance monitoring
• AI processing providers: speech-to-text and language processing that power pronunciation scoring and AI practice features
• Email delivery providers: receipts, account messages, and consented marketing emails
• Law enforcement or authorities where required by law

We use industry-standard measures to protect your personal information:

• Encryption in transit (TLS/SSL) and at rest
• Secure, encrypted cloud infrastructure
• Strict access controls, so you can only reach your own information
• Card details are handled only by our secure payment provider and are never stored on our systems

While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide the Courses:

• Account and learning progress: retained until you delete your account
• Purchase and billing records: retained as required for accounting, tax, and legal compliance
• Site usage analytics: retained for up to 24 months
• Support communications: retained for up to 36 months
• Marketing contact and consent records: retained while we send marketing to you and as reasonably necessary to demonstrate consent and comply with legal obligations

After account deletion, your personal data will be permanently removed from our systems within 30 days, except where retention is required by law (for example, transaction records for tax purposes).

Depending on your location, you may have the right to:

• Access: request a copy of your personal data
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your personal data
• Portability: request a copy of your data in a machine-readable format
• Objection: object to certain processing of your data
• Withdraw consent: stop direct marketing at any time, without charge

You can exercise your erasure and portability rights yourself, at any time, from your account page under “Privacy & data”: Export my data downloads a machine-readable copy, and Delete account permanently removes your account and all associated data. You can also email info@lsany.ae with the email address tied to your account, and we will respond within 30 days. California residents have additional rights under the CCPA, and residents of the European Economic Area have additional rights under the GDPR.

The Lsany Courses are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at info@lsany.ae and we will take steps to delete it. For learners aged 13 to 17, we recommend parental supervision.

We may update this Privacy Policy from time to time. We will post the updated policy here and change the “Last updated” date above. Your continued use of the site and the Courses after changes are posted constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: