Refund & Return Policy

For a course you purchase for yourself, you may request a full refund if both of the following are true:

• You request the refund within 14 days of your purchase, and
• You have completed no more than 30% of the course content at the time of your request.

This gives you time to genuinely try the course while keeping the offer fair. If you meet both conditions, we will refund your purchase in full.

For an e-book you purchase for yourself, the guarantee is simple: you may request a full refund for any reason within 14 days of your purchase. That is the only condition.

Read as much as you like, do the practice, download your PDF. None of it counts against you. We would rather you actually try the book than tiptoe around it worrying about a refund clause.

Collections and bundles. A collection is refunded the same way: ask within 14 days of the purchase and we refund the whole payment.

When we refund a purchase, we remove the books from your account.

Refunds are not available when:

• More than 14 days have passed since your purchase
• For a course: you have completed more than 30% of the course content, as described in section 1
• The purchase was made using a promotional credit, gift, or free entitlement (no payment was taken)
• Your access has been suspended or terminated for a breach of our Terms of Service, including sharing, copying, redistributing, or reselling any Lsany content
• We reasonably determine the refund request is fraudulent or abusive (for example, repeated buy-and-refund activity across accounts)

Payment disputes and chargebacks. If you believe you are entitled to a refund, please contact us first so we can try to resolve it promptly. This does not limit any right you have to contact your bank or a consumer-protection authority. Where a payment dispute is opened, we may provide the payment provider with the minimum order, delivery, entitlement, and access evidence reasonably necessary to respond to it.

For standard team and business plans purchased on a per-seat basis:

• You may request a refund for unassigned seats within 14 days of purchase
• An assigned and activated seat is considered delivered; any refund or credit for that seat is assessed under the applicable order form, these terms, and mandatory law
• Custom onboarding, content development, configuration, or professional services are refundable only to the extent stated in the applicable order form
• Custom or enterprise agreements are governed by the specific refund, cancellation, and termination terms in that agreement

For any team refund or billing question, contact business@lsany.ae.

To request a refund, contact us at admin@lsany.ae (or through the support page on your account) and include:

• The email address used for your purchase
• The course, book or plan you purchased
• A brief reason for your request (optional, but it helps us improve)

We aim to respond to refund requests within 3 business days.

Approved refunds are issued to your original payment method through our payment provider. Once approved:

• A refund is made only to the same payment method used for the original purchase
• A refund can never exceed the original amount you paid
• Refunds are typically processed within 5 to 10 business days, depending on your bank or card issuer
• Refunds are made in the original currency of your purchase (AED)
• When a refund is issued, the related access (or seat) is removed from the account

This policy is offered in addition to, and does not limit, any rights you may have under applicable consumer-protection law in the United Arab Emirates or your country of residence. If a product or service is defective, materially misdescribed, or not supplied as agreed, mandatory legal remedies apply regardless of the voluntary limits above.

Questions about refunds or billing? We are happy to help.